Terms and Conditions

These Terms and Conditions form a client agreement between you the client (hereby referred as you, your) and Midwife Alex, ABN 72 155 278 287 (also referred to as Alexandra Thomson, Alex, the Lactation Consultant, the Midwife, we).

These Terms and Conditions also include the Fee Schedule, which can be found here www.midwifealex.com/appointments. You must read the Fee Schedule along with these terms and conditions.

In making a booking with Midwife Alex you are accepting these Terms and Conditions and Fee Schedule.

These terms and conditions may vary from time to time, without notice. You are welcome to enquire about any term or condition that may impact your specific situation. This is your responsibility to contact Midwife Alex directly. On this site, you may be advised that special guidelines or rules apply, and these form part of the terms and conditions. These terms and conditions apply to all users, whether or not the registration process has been completed.

 

Description of service

These Terms and Conditions relate to services provided by Midwife Alex which include; antenatal and postnatal breastfeeding, chest feeding and lactation support and management, antenatal and postnatal education and support (birthing debriefs, optimal positioning, NDC appointments, Acuneedling™ and Midwifery Care) via in person consultations, telehealth, courses, education programs and written and video media.

 

Bookings

1.      All clients with bookings will receive an appointment reminder 24-48 hours before their appointment time, which must be confirmed by completing the intake forms acceptance of the Consent to Treatment form as part of the booking process.

2.      In cases where confirmation has not been received, Midwife Alex will reasonably endeavor to contact you to confirm your appointment and obtain pre-appointment documentation.

3.      By booking your appointment you are accepting Midwife Alex’s cancellation and ‘no show’ policy and Fee Schedule as outlined in these Terms and Conditions.

 

Fee schedule and Payment

1.      Please read the Fee Schedule outlined here www.midwifealex.com/appointments.

2.      You accept the Fee Schedule as it pertains to the relevant packages and Services you have booked.

3.      Payment is expected on or before the day of your appointment and all bookings incur a non-refundable deposit of 50% of the .

4.      Payment for services can be made via cash, bank transfer, debit or credit card via third party payment systems PayPal, T’s &C’s of  PayPal can be found here https://www.paypal.com/au/webapps/mpp/ua/legalhub-full

 

Travel Charges  

  1. Appointments booked for a home visit will incur a travel charge of $1/km for travel to and from the location IF they are beyond the boundary of Canberra or Queanbeyan. Distance is determined by radius from Bruce.

 

Deposits

  1. A non-refundable deposit of 50% of the consult fee may be taken on booking your appointment. The deposit can be made via bank transfer or use of debit or credit card via third party payment systems as outlined above. Under no circumstances will the deposit be refunded if the appointment is cancelled by you.

  2. If booking online 100% of the consult fee will be taken at time of booking. This will include the 50% non-refundable deposit.

  3. Please see the Cancellation Policy for procedures should your appointment be rescheduled by you, the client or Midwife Alex.

  4. Collection of the deposit is at the discretion of Midwife Alex.

 

Cancellation policy (cancellation/late cancellation and ‘no show’)

  1. 48 hours notice is required to cancel or reschedule your appointment and not incur additional costs beyond the non refundable deposit.

  2. If you cancel your booking within these 48 hours, but no less than 24 hours and do not attempt to reschedule your appointment within 48 hours from your original appointment time, 50% of your appointment fee will be charged.

  3. If you cancel within 24 hours of your appointment time and do not attempt to reschedule your appointment within 48 hours of your original appointment, 100% of the appointment fee will be charged.

  4. New appointment times are subject to availability.

  5. If your appointment is cancelled by Midwife Alex within 48 hours of your appointment time, no financial penalty will be incurred by you.

  6. If in the event your appointment is cancelled by Midwife Alex and no suitable replacement appointment can be arranged in a reasonable time frame, your full deposit will be refunded.

No Show Policy

A “No Show” occurs in the event that Midwife Alex or one of their representatives, arrives at the designated appointment address at the appointment time and you are not there within 15 minutes of the appointment commencing.

1. In the event of a ‘no show’ all reasonable attempts will be made by Midwife Alex to contact you and make an alternative appointment.

2. If an alternative appointment is not made within 48 hours of the appointment time, 100% of the appointment fee plus travel costs as outlined in these Terms and Conditions will be invoiced to you and payable within 7 days via direct debit or third party system.

 

Delivery of Services (eg business hours, ongoing support)

Midwife Alex's business hours are varied and change to accommodate her family although, generally operates Monday to Friday between 10am - 6:00pm. Correspondence, phone calls and support outside of these hours are at the discretion of the Midwife Alex.

Midwife Alex’s has a duty of care and may recommend follow-up appointments to ensure safety and efficiency of a clinical plan. This will be discussed at the time of your appointment.

Midwifery Care Requirements
To meet the Federal Governments Legislation and MIGA insurance requirements clients seeking midwifery care from Midwife Alex are required to obtain a referral from their Obstetrician or GP as part of the collaborative care arrangements.

Midwife Alex is unable to provide midwifery specific care if a collaborative arrangement isn’t in place.

NOTE: Changes to legislation are currently occurring. If at anytime the requirement for a Collaborative Arrangement is removed by both the Federal Government and MIGA, clients will be advised at the time of booking.

Midwifery Care Referral
Midwife Alex is governed to practice in line with clinical guidelines set by AHPRA, NMBA, ACM and The Federal Government.

These guidelines and policies are subject to change and amended. For further information about these refer directly to National Midwifery Guidelines for Consultation and Referral, ACM Transfer from Planned Homebirth, NMBA Guidelines for safety and quality and the national registration standards. This is not an exhaustive list and other policies and legislation may be used by Midwife Alex as it becomes available or relevant.
 

Dispute resolution process

Midwife Alex is committed to their clients and their customer satisfaction. If in the event you are unhappy with the Services provided by Midwife Alex we encourage you to contact us at enquiries@midwifealex.com to discuss your complaint and rectify it if appropriate.

The code of professional conduct for IBCLCs along with complaint forms, disciplinary procedures and sanction list can be found at https://iblce.org/resources/disciplinary-procedures/

The Registration Standards for Practice is available https://www.nursingmidwiferyboard.gov.au/Codes-Guidelines-Statements/Codes-Guidelines/Safety-and-quality-guidelines-for-privately-practising-midwives.aspx#

 

Limitation of Liability

To the extent permitted by law, I, Midwife Alex, Alexandra Thomson will not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

 

Indemnification

You agree to indemnify, defend and hold harmless Midwife Alex, Alexandra Thomson from any claim or demand, including reasonable legal fees, made by any third party due to, or arising out of, your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third-party.

 

Privacy Policy

Midwife Alex values your privacy. You can view our Privacy Policy here www.midwifealex.com/privacy-policy

Medicare
Medicare rebates are available for clients under 6 weeks and 6 days postpartum. Rebates vary depending on the length of your appointment.
To be eligible, clients must have a valid collaborative arrangement from their GP or Obsterician. This is current Federal Legislation and required for Insurance.

Bulk Billing
Midwife Alex may bulk bill certain appointments at her discression. Consent will be obtained prior to this.  To be eligible, clients must have a valid collaberative arrangement and be under 6 weeks postpartum.

Private Health funds

If you have private health insurance, you are responsible for liaising directly with your private health fund to determine if you are eligible for private health benefits in respect of the services you receive from Midwife Alex, Alexandra Thomson.

 

Products/services

 

Antenatal education


Information provided by Midwife Alex is general in nature and is not tailored for any person's specific health needs.

Participation in antenatal education with Midwife Alex does not in any way replace or substitute appropriate and regular antenatal check-ups and medical care by your treating practitioner.

You must have a treating practitioner providing antenatal care and be enrolled to give birth with a healthcare provider (private midwife/ general practitioner/ hospital setting) in order to participate.

 

Products


Certain products or services may have limited quantities. Every effort has been made to display accurately the colour and items listed in the store.

We do not guarantee that your computer monitor’s display of any colour is accurate.

We reserve the right to limit the sales of our products and services to any person, geographic reason or jurisdiction.

We reserve the right to refuse service to anyone for any reason at any time. All descriptions of products or services are subject to change at any time without notice, at our discretion.

 

Digital products


In accordance with Australian Consumer Law, refunds are only available where the product/service is faulty. Refunds are not available due to a change of mind or an expectation of the product that was not in line with the description.

All digital products come with detailed descriptions with inclusions, topic outlines, supporting documents if relevant and the expected outcome for the consumer.

If you are unsure if a product is fit for your needs it is the consumer’s responsibility to contact Midwife Alex for clarification. If the purchase is made without clarifying or following clarification with the expectation outside of the response given, refunds will not be provided.

Midwife Alex is not registered as a RTO and cannot certify consumers through online courses, but can provide education and certificates claimable towards an individual’s continuing professional development.

 

Return product policy

Our policy is valid for 28 days. If 28 days have surpassed since your purchase, we are unable to provide you with a refund or exchange on any physical item.

All eligible returns must be unused, in the same condition that you received it, and in the original packaging.

Some items listed in the Midwife Alex store cannot be returned due to hygiene reasons if you have changed your mind. Gift certificates and online courses are non-refundable.

You must return the item with proof of purchase, within 28 days and in the condition listed above to be eligible for a refund.

Midwife Alex is not responsible for any return postage costs incurred to the individual. We don’t guarantee that we will receive your returned item so tracking is advisable.

If a product has signs of use, has been opened, is not in original packaging, is damaged, or returned later than 28 days from purchase a refund will not be given.

You will be notified by email of the outcome of your refund whether approved or rejected. If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a certain amount of days.

Refunds are not available for sale items.

Items will only be replaced if they are defective or damaged.

Contact enquiries@midwifealex.com if you require an exchange.

 

Shipping policy

Midwife Alex will try to maintain accurate stock counts on our website. If a stock discrepancy occurs, we will contact you about whether you would prefer to await restocking or if you would prefer a refund.

Shipping is calculated at the time of checkout. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer. Items will be posted within 3-5 business days of an order being placed.

We do not hold responsibility for transit times as this varies greatly depending on the courier selected and your geographical region. We will ship the item to the address listed. This can be changed up until the point of dispatch.

If tracking is included, the tracking link will be sent to you so you are able to follow the progress of your shipment based on the latest updates made available by the courier.

International shipments are not currently available on orders. Contact customer service for an inquiry.

GST has been applied to items listed on our website.

For parcels damaged in transit, a refund or replacement will be provided as soon as the courier has completed their investigation into the claim. From time to time, parcels may be lost in transit. We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.